At Hosley Global we believe that our customers are the most important and keeping them happy is our highest priority. Our return policies are created with you in mind and ensure that you are satisfied at every step of our relationship.
PLEASE NOTE: At this time, Hosley Global only accepts returns from India, United States of America, United Kingdom and Canada.
You acknowledge that these terms of returns and exchange are limited to direct sale by us to you and that these terms of returns and exchange are not available in case of a sale by third party and invoice of which shall be governed by the terms of such sale. We may accept returns for account credit only. For initiating the return process, you must inform us within 48 hours from the time of product delivery, through e-mail on firstname.lastname@example.org.
Return of products will be accepted only if the following conditions are met:
- The tags and labels on the product are intact.
- The product is unwashed, unused and in an undamaged condition.
- The item is in its original packaging.
Damages due to neglect, improper usage or application will not be covered under our Returns Policy. We must receive the merchandise back at our Delhi NCR office within 14 days from the date it was shipped to you. Refund/ replacement for goods/ merchandise is subject to meeting all of the above mentioned conditions and subsequent inspection and verification by our team. Please send the product back to us only after informing and consulting with our team. It's very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items. We do not provide refund on any goods sold. Goods once sold can only be exchanged for replacement or a store credit if they meet our terms and conditions. Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the store credit value of your order as these are non-refundable charges. All conditions applicable to return of goods shall also apply to exchange of goods.
Please note that our return policy does not apply to any customized (customized, design customized) products that have been made especially as per your requirements. There are few exclusive pieces which are completely non-returnable. Please note the return policy for a specific item at the time of placing the order.
The details of the products or product specifications as mentioned on Hosley Global are only approximate values. Because products on Hosley Global are intricately crafted, there may be variations in color and embellishment of the actual product against that as shown on the website. This is due to the nature of handcrafted products and differences in display outputs due to lighting, digital photography, color settings and capabilities of computer monitors.