Free Shipping on Orders $1,500.00 and Above

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FAQs

A. Orders

How do I make a purchase?

We Have Made Your Total Experience At Hosley Global Seamless:

  • Use our main categories in the header or search bar to find the product or brand you are looking for.
  • Once you have found what you are looking for, click on the "View Details" or “Add to My Cart’” button on the product page.
  • Individual product selection will take you to the product page with variants and details about your selection. Browse the section to see content "About the Brand"/"Ingredients"/"How to Use" etc. and dont forget to read reviews before you move the product to “My Cart”.
  • Review the items in your cart by clicking the ”My Cart” link at the top right of the page.
  • To use a promotion code, enter it into “Promo Code” and click “Apply”. The total amount will be updated with the discount.
  • Click “Secure Checkout”.
  • Your order summary will appear for your review.
  • Review your order before clicking “Payment”.
  • Fill up your shipping information (tick the box to save address for future purchase). Multiple addresses can be saved and altered.
  • Select the payment gatway and then “Mode of Payment” button to pay the amount securely over a wide range of options from Credit Card, Debit Card, Net Banking and Cash on Delivery. Select the option and proceed.
  • Check your email for an order confirmation.

What And Where Is My Order Confirmation Number?

The order confirmation number begins with ‘AP’ and can be retrieved:

  • In your confirmation email
  • When you view your “Order Status” under “My Account”.

Can I buy products directly from your warehouse?

Yes, rest assured that all products are sold directly from Hosley Global

Can I amend my order after it has been confirmed and paid for?

As your order is processed immediately, you will not be able to amend your order once payment is confirmed. For urgent inquiries, please email our customer service team at sales@prosourceindia.com and we will assist you.

Can I Cancel My Order?

Your order can still be cancelled if it has not been shipped. To check the status of your order, log in to “My Account” and click on “Order Status”. Please email our customer service team at sales@prosourceindia.com to cancel the order if it has not yet been shipped.

Can I Order Through The Phone?

Of course! For assistance on your order, please call our customer service team at +91 9818695288, or email us at sales@prosourceindia.com to cancel the order if it has not yet been shipped.

What Can I Do When Items In My Shopping Cart Are Now Out Of Stock?

You can click the ‘Remove’ button located under the specific product. This will not affect the rest of your cart.

I Am Facing Problems Ordering Through My Mobile Device.

HosleyGlobal.com is compatible on most mobile devices and web browsers. We suggest restarting the browser and clearing the cache before logging on again. If you continue to face any problems please send a screenshot of the error to sales@prosourceindia.com so we can assist you.

B. Payment

Is Hosley Global A Safe Portal To Shop?

100%, your personal information is kept secure and private during whole checkout process. In fact, we work with CC Avenue which is currently the best service provider in this field and we do not share or sell your personal details to any third party.

Does Hosley Global Offer COD (Cash On Delivery) & Is This Option Safe?

Yes, we work closely with our delivery partners to ensure cash-on-delivery orders are safe. You will be required to sign an invoice upon delivery, which will ensure we have noted the collection of your cash. We work with the best delivery option and its perfectly secure to order stuff on COD.

What Are The Different Payment Methods That I Can Use When Shopping On Hosley Global?

  • Within India: We accept COD (Cash on Delivery), Visa, Mastercard, American Express, Net Banking & Wallet (PayTM & PayU)
  • Outside India: We accept Visa, Mastercard, American Express

How Long Does It Take To Confirm My Order?

Orders are confirmed once the payments have been processed. Most payments are processed immediately. You will receive a confirmation email with delivery details, once the order has been confirmed.

Will I Receive An Official Receipt Or Confirmation Email For The Order Placed?

Yes, you will receive a confirmation email with your delivery details shortly after your payment has been processed.

What Do I Do If My Credit Card Payment Does Not Go Through Or Is Declined?

You can try making payment again as prompted on the payment page. Your credit card will only be charged, if only you receive a confirmation email. If you think your card has been charged more than once, please email us your order number at sales@prosourceindia.com the payment confirmation from your bank. We will look into this and revert ASAP.

When Do I Get To Use My Promo Code?

You can add your code into the “Promo code” box that is on the first stage (Shopping Cart) of the checkout process.

Can I Use Multiple Coupons On One Order?

No, only one coupon can be used per purchase.

My Coupon Code Could Not Be Applied To The OrderOrMy Coupon Code Was Removed From The OrderOrMy Coupon/Credit Discount Is Not Reflected In The Total Bill.

Please check if:

  • The coupon has expired
  • The coupon may not be applicable for the item(s) in your cart
  • You have used a non-participating credit card for the coupon discount

C.Delivery

Where All Does Hosley Global Deliver?

  • Within India: We deliver to over 4000 pincodes within India.
  • Outside India: International delivery options are coming soon!!!

How Much Does Shipping Cost?

Free delivery for the following order amounts:

  • India: Orders of Rs. 5000 & above For all other orders:
  • India: Will be calculated based on volumetric weight and distance

Do You Ship To PO BOX?

Unfortunately not at the moment. Please choose a residential or office address to which we can ship your order.

How Long Does Shipping Take?

  • Normally a shipment will be delivered within 3 - 8 days of placing the orders. Since we work with only manufacturers/authorised distributors, we take care to ensure the product reaching you in 100% authentic and genuine.
  • ** delivery time might take longer during sale periods, holidays and bad weather.

Can I Track My Order?

“Track Shipment” button allows you to track your shipment by filling in the airway bill no. You can also visit the mentioned courier company website in your SMS and track the order from there.

Can I Request A Specific Delivery Time?

Our courier partners currently do not offer this service.

Will You Contact Me Prior To Delivery?

You will be updated on the movement of your shipment at each touch point with an email.

Can I Collect My Order Directly From Hosley Global?

No, we currently do not have the option to collect your shipment directly from our warehouse.

How Do You Ensure Products Are In Good Condition During Transit?

Products are inspected prior to shipping and carefully packed to ensure no damage occurs during transit. We use the best possible method to ensure you receive products as new and fresh as we stock in our warehouse. Should you receive a damaged product, please contact us at sales@prosourceindia.com

What Should I Do If My Order Is Not Yet Delivered?

Please contact us at sales@prosourceindia.com with your order number.

Will I Get Charged For A Re-Delivery?

  • If our courier partners have attempted to deliver your order but you or your representative was not present to receive it, we will contact you to arrange a re-delivery. The courier personnel will leave a "We Missed you" note, stating the time and date of his visit and also his contact no. for you to schedule a re-delivery or collect the shipment directly from there designated office in your vicinity.
  • Redelivery is not charged.
  • If our courier partner is unable to reach you after 2 delivery attempts, the package will be returned to Hosley Global. Should you face such a situation, please contact us at sales@prosourceindia.com. Redelivery charges as applicable would be charged to the customer.

What Do I Do If I Receive Something Wrong Or Is Faulty?

Please contact us immediately at sales@prosourceindia.com with your order number and details of the affected items received.

D. Returns

What Is The Return And Exchange Policy?

For incorrect or defective items shipped, we have a 48-hour return policy upon receipt of the order, subject to the following terms and conditions:

  • Item must be in its original purchase condition. All packaging must be unopened, unused, unmarked and not defaced in any manner.
  • Items purchased, as part of a set or multi-item pack has to be returned as a whole set.
  • This return policy does not apply to items, which have been stated as non-exchangeable and non-refundable on Hosley Global.com.
  • We do not accept returns if you changed your mind about a product, however you can contact sales@prosourceindia.com and we will do our best to make sure you are satisfied.

How Do I Return An Item?

Please email us at sales@prosourceindia.com with your order number and information on the affected item.

Can I Get A Full Refund Instead Of An Exchange Of A New Product?

Full refunds are only offered in exceptional circumstances.

E. Account

Will my personal information be shared with third parties?

Please be assured that your personal information will be kept private and confidential. We do not share customer information to any third party. For more information, please read our Privacy Policy in full.

I Am Having Problems Logging Into My Account.

If you receive a message that says your email address/password isn't recognized, follow the steps below:

  • Make sure you are using the same email address and password you registered with.
  • If you are unable to recall your password, click on the 'Forgot your password?' link on the Sign in-page. You will be prompted to enter your email address and we will send you a link that will allow you to create a new password for your account.
  • If you enter your password incorrectly three times, your account will be locked for 30 minutes. If you continue to have problems signing in, please email sales@prosourceindia.com with the details and screenshots of the error.

F. Others

I Am Receiving Email Not Meant For Me.

Please click on the ‘Unsubscribe’ option available in all newsletters received.

Are Your Products Authentic?

We ensure that all products we sell are 100% authentic.

Can You Notify Me When An ’Out Of Stock’ Product Is Back In Stock?

Please use the ‘NOTIFY ME’ button which is shown on the product page when a particular product is out of stock. A notification email will be sent once it is available for purchase.

Do You Offer Product Samples?

In some cases we do provide samples, kindly reach out to sales@prosourceindia.com.

Can I Request Or Suggest A Product Or Brand?

Sure, feel free to send us an email at sales@prosourceindia.com

Can I Get A Personal Consultation On The Use Of Your Products?

The usage of a product is mentioned on "How to use" section of the product page. Should you have any other enquiries about a specific product, please contact us at sales@prosourceindia.com.